Since writing the first installment of this commentary, I’ve been pondering precisely how to organize and present my thoughts. It seems logical to start with Wacom although, ironically, their dual mode digitizer is less well known to me than N-trig’s. So I’m going to keep my present comments brief, at least until I think I have something more definitive to say about Wacom.
Wacom’s pen digitizing technology should be familiar to all except possibly the most recent tablet owners. When Microsoft formalized the tabletPC as a distinct product back in 2001, Wacom was the overwhelming technology supplier of choice (FinePoint probably being the other major supplier), and there was good reason for that because Wacom’s pen and digitizer provided an unparalleled inking experience with excellent positional accuracy, smooth, even pressure response and no need to put a battery in the pen. Over the years, Wacom has maintained the quality of their inking experience through several generations of tabletPCs.
Then came touch and the seemingly simple desire to combine the existing inking capability that was so fundamental to our tablet experience with this new input functionality. Except it hasn’t turned out to be so simple! We’ll talk about N-trig in subsequent installments, but N-trig’s appearance on Dell’s Latitude XT (late 2007) started the debate. Judging from discussions in the blogosphere, most people felt that Wacom was “better” than N-trig.
So finally, we come to what I think is a pivotal issue in the Wacom versus N-trig debate; how well does either company’s dual digitizer perform? In exploring this, two related questions immediately occur to me: Is combining pen and touch as simple as it first seems? And, when people say that “Wacom is better,” are they really only thinking about Wacom’s inking, and not about Wacom’s dual digitizer as a whole? More to come in future installments, but feel free to weigh in with your thoughts now!
My biggest complaint about N-trig isn’t their pen/inking but rather their touch drivers. They’re very buggy. For example, if you wake up my HP tx2 by opening the lid, the touch simply won’t work at all. Instead, you MUST wake it up by using the power switch. It’s the only way to wake it up with touch functioning. Also, about every third reboot or so, touch simply won’t work at all, no matter what. To recover, it requires a complete shutdown (just restarting it, won’t do it).
And every now and then, the touch screen freaks out and starts recording phantom touches. Not sporadic, but constant, in three or four spots along the left-hand side of the screen. A restart is required to recover from this one.
You might think that I have a defective unit or something, but this is my second tx2 and both have had the exact same problems. I’ve kept up on the N-trig drivers, too, and am on the latest. These problems have been in all versions of the drivers that I’ve used.
I like my tx2 quite a bit, generally, but these flaws really detract from it.
Hi, Perry: When you say that you are on the latest N-trig driver, I assume you mean 3.118.026? In addition, you’re using the recommended installation method?
Steve: My driver reports itself as 1.26.8.39. The current version on the N-trig website is 1.26, so I’m not sure where the 3.118.026 comes from.
Perry: I neglected to ask; are you running Vista or Win7? If the former, then technically you are correct, Ver. 1.26 is correct. If you are running Windows 7, then you should be running Version 3.118, which the Dell support page shows once you have selected that OS.
However, if you are still running Vista, the bigger question is… Why…?
Steve: I’m running Win 7 64bit, but I’m on an HP, not a Dell. I believe that the version numbers are different for each platform.
Hi Steve S. Always enjoyed your input on the GBM forums. Looking forward to your thoughts here. I too am one of those with the simplistic view that Wacom is “better” without really analyzing what that means. I’ve also heard that Wacom is not really an option for screen sizes below 12″; not sure if that is true. In any event, look forward to your further thoughts.
Perry: This is what I get for reading posts late at night! Argh! Sorry for the false start.
Unfortunately, I don’t have any quick fixes to suggest to you. There is a deeper story here that I will tell regarding a group of Dell users that resulted in a greatly improved software bundle, but only for Dell XT and XT2s. I don’t think that the HP users ever organized in a similar way and the HP software was never updated in the same way. More to come on this.
Jeff (or Geoff?): Nice to encounter you again!
Yes, we had some good exchanges at the old GBM! It’s sad to see what that site has become, although it looks like Sumocat is trying his best to carry the torch.
I’ll look forward to your comments here. There are going to be lots of interesting things to discuss!
I just received my Fujitsu Q550 today. I haven’t had much time to play with it yet, but I will say that the inking experience on it isn’t nearly as good (or quiet) as the Wacom on my old Toshiba Tecra M4. It was certainly better than my resistive P1610, but ink in Journal wasn’t nearly as smooth or accurate as the M4.
It also doesn’t seem to have as good of an implementation with the dual pen+touch as on the Asus EP121 (disclaimer: I’ve only played with that for a few minutes at Fry’s, so I’m only reporting first impressions of each). I have had time to test for vectoring, but the overall impression is that both pen and touch being activated simultaneously decreases the accuracy of both (which was not my impression of the EP121).
I’ll have to see how my thoughts change after using the Q550 for a while and get used to it. (The digitizer aside, I love the slate thus far: great size, thin, beautiful screen)
@FlyingShawn: interesting to hear that you received your Q550. I wanted to order one myself.
About the silence of inking. You tell that it’s not as quiet as Wacom. But is it to loud to use in meetings? Or will the noise of the inking on the slate irritate others?
I’m curious about battery life as well.
Thank for feedback.
Shawn: Try this; open the N-trig driver window (look for the N-trig icon in the System Tray)and switch the digitizer mode from “Dual” to “Auto.” This will cause the digitizer to turn off touch whenever it senses the pen in proximity to the screen. You turn touch back on by double-tapping the screen with your finger. Also enable the touch sound so you get feedback as to when the screen senses a touch. Let us know if you like that better…
Tuur: The current N-trig Digital Pencil has a loose electromechanical linkage attached to the nib that makes a rattling sound as you ink. N-trig is aware of the problem. I believe that an improved digital pencil will appear later this year. Will it completely fix matters? I don’t know…
Steve got à Dell XT too but I don t have any annoying sounds when inking. Could be THE type of screen that makes the ticking sound when inking.
My Dell has à screen protector as well, maybe that helpster too.
Sorry was typing on a (dutch) iPad
Tuur: N-trig’s battery-powered Digital Pencil is a new pen that is designed differently than the pens on our XT / XT2s. For whatever reason, it’s a bit “clanky” in use. Some users overestimate the noise, but there’s no question that it’s not as quiet as our XT / XT2 pens…
@Tuur: I haven’t done enough inking on it to have a good answer for you on that one. My first impression (aka, a couple short sentences inked total) is that it could get annoying in a very quiet room (if there was a little background noise like a vent or projector fan, maybe not, but I’m not sure yet).
I was only able to play with it for about 45 minutes before leaving for work, including unboxing and the first boot (probably the longest first boot experience I’ve had: about 15-20min to get to the desktop, including two automatic restarts before Windows even got to the “create user” screen).
You’re supposed to charge the battery for 6 hours before using it disconnected from the wall (per the manual), so I simply removed the battery and did the first-boot off AC power (I shut it down and installed the battery to charge while I was at work). I’m also looking forward to establishing a “realistic” battery life.
@Steve: I’ve already switched it to Auto, but I see that as a workaround rather than a solution (specifically because I didn’t have any problems with dual pen+touch when playing with the EP121, which truly felt seamless). I’m wondering if there’s a way to attach a softer nib to the pen, because the noise I’m experiencing is due to the hard plastic nib hitting the screen, rather than a rattle within the pencil itself.
Shawn: There are currently no alternate nibs for the N-trig pen.
I suggest that we move this dialogue to the post that I just created for Q550 comments and observations (posts about the Q550 left here might get “overlooked” by interested readers…